In compliance with the Federal Law on Protection of Personal Data Held by Individuals (the “Law”), the company called “Gusto Gourmet”, S De RL De CV, hereinafter (“Gusto Gourmet”), with an address located at Calle 4 Norte, Local 1, Manzana 6, Lote 4, Solidaridad CP 77710 in the city of Playa del Carmen, Quintana Roo, is responsible for the use and protection of your Personal Data, and in this regard, we inform you of the following:
Your data will be collected and processed under the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, in accordance with the provisions of the aforementioned law.
For what purposes will we use your Personal Data?
The Personal Data that we collect from you, we will use for the following purposes that are necessary for the provision of our Services and the development of our activities:
For the provision of the Services offered by GUSTO GOURMET in each of its restaurants, (hereinafter the “Services”): To carry out the collection and billing of our Services. To evaluate the quality of our Services. To respond to your opinions, complaints and/or suggestions. To give you discounts at restaurants. To contact you by telephone, email, regular mail and any other means in relation to the informational and promotional purposes of the company. To fill out the forms known as “Surveys”. To comply with legal provisions and obligations derived from the legal relationship that GUSTO GOURMET has with Clients.
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:
Restaurant-related news; advertising and promotions; sending invitations to our events and advertisements; gifts; filling out Customer Satisfaction surveys; statistical and internal analysis purposes.
Suppose you do not agree with the processing of your Personal Data being processed for secondary purposes. In that case, you can let us know your refusal through a letter, sending it in writing to the address of GUSTO GOURMET: Calle 4 Norte, Local 1, MZ 6, LTE 5 9, Colonia Centro, Solidaridad,77503 Playa Del Carmen, Q.R., MX or by email to the following address: email@example.com, expressing your refusal to process your personal data, in the terms detailed below for the exercise of the ARCO Rights that assist you as “Holder”.
The refusal to use your Personal Data for these secondary purposes may not be a reason for us to deny you the products and services you request or contract with us.
If you do not express your refusal to process your Personal Data for secondary purposes, we will understand that you have given us your consent.
The temporality of the handling of your Personal Data, the Holder will depend on the relationship they have with Gusto Gourmet, as well as the obligations required by current legislation, the competent authorities and the internal policies of Gusto Gourmet.
What Personal Data will we use for these purposes?
To carry out the purposes described in this Privacy Notice, we will use the following Personal Data:
Identification data, such as full name (official identification with photograph), place and date of Birth, age, sex, photograph, landline or mobile Telephone Number (private), fax (private), address (private and fiscal), the image of the Holder when entering the GUSTO GOURMET facilities through video surveillance and security cameras), email, marital status, Federal Taxpayer Registry (RFC), and Unique Population Registry Code (CURP).
Labor data, such as occupation or professional activity, work Landline or mobile telephone number, work email, and work fax.
Billing data, bank reference, tax address, RFC.
GUSTO GOURMET does not handle or request sensitive Personal Data, understood to be: Personal Data that affects the most intimate sphere of its owner, or whose improper use may give rise to discrimination or entail a serious risk for it. Specifically, personal details that may reveal aspects such as racial or ethnic origin, present and future state of health, genetic information, religious, philosophical, and moral beliefs, union affiliation, political opinions, and sexual preference are considered sensitive.
With whom do we share your personal information and for what purposes?
We inform you that your Personal Data is shared, within the country with the following people, companies, organizations, and authorities other than us, for the following purposes:
Providers of electronic database services / Electronic surveys/ Local, State, and Federal Authorities, as well as various public agencies and those indicated by law / Compliance with obligations indicated by law/ Other GRUPO GUSTO restaurants, stores, and services/ Your bank where applicable, to charge for our services with credit and debit cards.
I consent and authorize my Personal Data to be processed and transferred in accordance with the provisions of this Privacy Notice.
If you do not express your refusal for said transfers, we will understand that you have granted it to us.
What are the rights of the Owner of Personal Data?
In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Individuals, as of January 6, 2012, you may, as the Holder of Personal Data, exercise the rights of access, rectification, cancellation, and opposition, which are known under the acronym of "ARCO Rights" (as long as it is legally appropriate). Likewise, you can revoke, at any time, the consent that you have granted and that is necessary for the processing of your Personal Data or limit the use or disclosure thereof. In all cases in which your request is appropriate, the delivery of Personal Data will be free, and you must only cover the justified shipping costs or the cost of reproduction in copies or other formats that are generated as indicated by the law of the matter.
How can you access, rectify or cancel your Personal Data, or oppose its use?
You have the right to know what Personal Data we have about you, what we use it for, and the conditions of use we give it (access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (rectification); that we eliminate it from our records or databases when it considers that it is not being used in accordance with the principles, duties, and obligations set forth in the regulations (cancellation); as well as oppose the use of your Personal Data for specific purposes (opposition). These rights are known as ARCO rights.
To exercise any of the ARCO Rights, it is necessary that you send the request in writing to GUSTO GOURMET, at its address located at: Calle 4 Norte, Local 1, MZ 6, LTE 5 9, Colonia Centro, Solidaridad,77503 Playa Del Carmen, Q.R., MX or via email to the address firstname.lastname@example.org, which we ask you to confirm by phone to ensure proper receipt. If you require any help or advice from us, we ask you to be so kind as to call (984) 236 -1105 during these hours: Monday to Friday from 2:00 p.m. to 8:00 p.m.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent that, where appropriate, you have given us for the processing of your Personal Data. However, it is important that you take into account that in some cases, we will not be able to attend to your request or terminate the use immediately since it is possible that due to some legal obligations we will need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide certain services you may have requested.
To revoke your consent, you must submit your request at our offices located at: GUSTO GOURMET, at the address located at: Calle 4 Norte, Local 1, MZ 6, LTE 5 9, Colonia Centro, Solidaridad,77503 Playa Del Carmen, Q.R., MX, or via email to email@example.com which we ask you to confirm by phone to ensure that we have received it. If you require any help or advice from us, please call us at (984) 236 -1105 during these hours: Monday to Friday from 2:00 p.m. to 8:00 p.m.
The revocation of consent can be made at any time, without retroactive effects being attributed. To start the revocation process, you must indicate precisely the consent you wish to revoke, by writing to the address indicated above or by email: firstname.lastname@example.org. The request, in writing and/or electronic, for access, rectification, cancellation or opposition, must contain and accompany the following:
The name of the owner and address or other means to communicate the response to your request. The documents that prove the identity or, where appropriate, the legal representation of the “Holder”. The clear and precise description of the Personal Data with respect to which one seeks to exercise any of the aforementioned rights, and any other element or document that facilitates the location of the Personal Data. In the case of rectification requests, the Holder must indicate the modifications to be made and provide the documentation that supports his request. GUSTO GOURMET will notify the Owner within twenty business days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted so that, if appropriate, it becomes effective within the fifteen days following the date on which the response is communicated. In the case of requests for access to Personal Data, the delivery will proceed, after proving the identity of the applicant or legal representative, as appropriate. The aforementioned terms may be extended only once for an equal period; as long as the circumstances of the case justify it.
The obligation of access to information will be considered fulfilled when the personal data is made available to the Owner; or, through the issuance of simple copies, electronic documents or any other means that GUSTO GOURMET provides to the Holder.
In the event that the Holder requests access, to the data, to a person who is presumed to be responsible and this person turns out not to be, it will suffice that the “Holder” is so indicated by any of the printed media (letter of non-provenance) or electronic media (email, optical media, etc.), to have the request fulfilled.
GUSTO GOURMET may deny access to Personal Data, or to rectify or cancel or grant opposition to their treatment, in the following cases: When the applicant is not the owner of the personal data, or the legal representative is not duly accredited for it. When in its database, the Personal Data of the applicant is not found. When the rights of a third party are injured. When there is a legal impediment, or the resolution of a competent authority, that restricts access to Personal Data or does not allow their rectification, cancellation or opposition. When the rectification, cancellation or opposition has been previously made. The aforementioned refusal may be partial, in which case GUSTO GOURMET will make the access, rectification, cancellation or opposition required by the Holder.
In all of the above cases, GUSTO GOURMET must inform the reason for its decision and communicate it to the Holder, or where appropriate, to the legal representative, within the terms established for this purpose, by the same means by which the request was made, accompanying, where appropriate, the pertinent evidence.
GUSTO GOURMET will not be obliged to cancel Personal Data when:
It refers to the parts of a private, social or administrative contract and are necessary for its development and fulfillment - they must be treated by legal provision; It obstructs judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions; They are necessary to protect the legally protected interests of the Holder; They are necessary to carry out an action based on the public interest; They are necessary to comply with an obligation legally acquired by the Holder. If the cancellation is appropriate, GRUPO ANDERSON'S will establish a blocking period with the sole purpose of determining possible responsibilities in relation to its treatment until the legal or contractual prescription period of these.
The blocking period will be up to the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
1) Your registration in the Public Registry to Avoid Advertising, a government entity in charge of the Federal Consumer Attorney's Office, in order that your Personal Data is not used to receive advertising or promotions from companies of goods or services. For more information about this registry, you can consult the PROFECO Internet portal, or contact them.
2) Your registration in the exclusion list "GUSTO GOURMET EXCLUSION LIST", so that your Personal Data is not processed for marketing, advertising or commercial prospecting purposes by us. For more information, please call us at (984) 236 -1105 during these hours: Monday to Friday from 2:00 p.m. to 8:00 p.m. or send an email to the following address: email@example.com.
The use of tracking technologies on our Internet portal.
On our Internet portal we may use “cookies”, “web beacons” and/or similar technological elements, to obtain information, such as the following: (a) your type of browser and operating system; (b) web pages you visit; (c) links you follow; (d) IP address; (e) sites you visited before entering ours; (f) user recognition; (g) detect salient information; and (h) measure some traffic parameters. The “help” button found on the toolbar of most browsers will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.
There are various sites on the GUSTO GOURMET page that can be linked to other websites that do not operate under the GUSTO GOURMET privacy policies; when you connect to other websites, the privacy practices of GUSTO GOURMET as well as this notice are no longer valid. We encourage users to review the privacy policies as well as the corresponding Notice of each site before disclosing any personally identifiable information.
How will you know of any changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices or changes in our business model, or for other reasons.
We reserve the right to change this Privacy Notice at any time at the discretion of its administrators. The latest update in Privacy policies, as well as any change in the Privacy Notice, may be consulted at the address of the company mentioned at the beginning of this Privacy Notice, or in the cashier or reception area of any of our establishments, without that it is necessary to communicate said modification in this regard to you individually.
If the Holder provides his Personal Data, it means that he has read, understood and accepted the terms set forth above.
Therefore, I grant my consent for my Personal Data to be processed in accordance with the terms and conditions reported in this Privacy Notice.